Click on the ‘ Downloads’ option then type your Brother printer model name into the search box.Ģ2. Open your Internet browser and go to Brother’s Support Website.Ģ1. Wait for the uninstall to complete then click ‘ OK’. Now select your Brother printer model from the drop down menu and click ‘ OK’.ġ9. Confirm that you allow the application to make changes to your computer.ġ8. Next go to the Desktop and open the new folder ‘ remPnP’ then select the application file ‘ BrRemPnP.exe’. Browse to save the file to your desktop then select the ‘ Decompress’ option.ġ7. Once the download has completed, click ‘ Run’ in the pop-up window.ġ6. On the next page, agree to the End-user License Agreement and a download should automatically start.ġ5. Scroll down to find ‘ Utilities’ and select the ‘ Uninstall Tool’.ġ4. A page should open with your printer model in the top left corner. Select your operating system and if Windows 10 isn’t available, select Windows 8.1 instead and press search.ġ3. Click on the ‘ Downloads’ option then type your Brother printer model name into the search box.ġ2. Once Windows has rebooted, open your Internet browser and go to Brother’s Support Website.ġ1. Once complete, please restart your computer. Select Programs and then Programs and Features.ĩ. Now return to the Control Panel home screen. If there are, please select and remove them.Ĩ. Click on the ‘ Drivers’ tab and check to see if there are any entries for your Brother printer.ħ. Once removed, left click on another device and open ‘ Print server properties’ from the top of the window.Ħ. Confirm the removal by clicking ‘ Yes’.ĥ. Right click on your Brother printer model and select ‘ Remove Device’ from the menu.Ĥ. Open the Control Panel on your computer.Ģ. Open the ‘ Hardware and Sound’ folder and then click on ‘Devices and Printers’.ģ. If your computer is attached to your printer via a USB cable, please disconnect it before you begin.ġ.You’ll need Administrative Rights on your computer.Disable the Firewall on your computer and try the network scanning again. If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network scanning software to operate properly. Step3: Check for a firewall setting on your computer Your computer name is in the Display Name box as default, but you can overwrite it. This name will appear when "Scan to" menu is selected at the machine. Then enter the name you like in the Display Name box. You can type any name you like.Ĭlick the Scan To Button tab and check the Register your computer with the "Scan To" functions at the machine check box. The default setting is your computer's name. The machine's LCD displays the name you type. > Click here to see how to print the Network Configuration Report.Ĭlick the Scan to Button tab, and then type your computer's name in the Display Name (Max 15 characters) field. You can find your machine's IP Address or Node Name by printing the Network Configuration Report. If you select Specify your machine by name,Įnter the machine node name in the Node Name box, or click Browse and select the Brother machine you want to use and click OK. If you select Specify your machine by address, enter the IP Address of the machine in IP Address box, and then click OK. The Network Scanner Properties dialog box appears.Ĭlick the Network Setting tab and select Specify your machine by address or Specify your machine by name. ( Click here to see how to open Scanner Properties.) NOTE: Illustrations shown below are from a representative product and operating system and may differ from your Brother machine and operating system. Step2: Verify that the scanner driver is installed and the port is configured correctly If you are still not able to scan from the buttons on the machine, continue to the next step. If is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.Ĭlick Scan in the left navigation bar, and then click ControlCenter.Ĭlick or (Start) => ( All Programs or All apps =>) Brother => Brother Utilities. If this program is not active, open it by the steps below. It will be displayed in the task tray near the system clock. Step1: Ensure the ControlCenter is running Follow the steps below to resolve the issue:
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